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As the Executive Assistant Manager you will assist the General Manager in administering and managing the hotel’s operation. Like the General Manager you are responsible for every aspect of running the hotel/operation.
You would report directly to the General Manager.
An Executive Assistant Manager would normally step in to run the property in the absence of the General Manager.
If such a body exists you would be expected to be an integral member of the executive committee.
Typically the Executive Committee will be made up of
Each property or company will have their own names and terminology – and dependant upon the size and facilities of the property not all positions will exist!
Key activities for the Executive Assistant Manager include: recruiting and training heads of department and other key staff; reviewing budgets and forecasts; planning and overseeing improvements; assisting the General Manager and other key stakeholders with putting together and implementing the business plan; overseeing purchasing and stock control; marketing and sales; maintenance.
An Executive Assistant Manager should also respond and monitor complaints and in a small hotel, they get involved in many of the day-to-day activities, including reservations, receiving guests, helping with the preparation and service of meals and drinks - in short, wherever your staffs are under pressure. In large hotels, you have department managers to ensure the smooth running of the Kitchen, Restaurant, Bars, Housekeeping, Banqueting, Reception, Sales and Marketing, Human Resources and Training.
In many hotels this position does not exist – where there may only be a General Manager (especially smaller hotels).
Job Qualifications
Often the Executive Assistant Manager will have worked in senior management positions in other hotels.
An Executive Assistant Management is generally the next step before a General Management role.
In some cases it may be that a General Manager of a small hotel may take the position of Executive Assistant Manager of a large hotel before taking on a General Manager role of a large property.
Experience of all departments may be useful, but not required. Larger hotel companies will often provide relevant training programmes for prospective Executive Assistant Managers and General Managers.
More often, an Executive Assistant Manager is required to have formal qualifications, not just industry experience.
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Next Step:
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General Manager
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Progression:
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From an Executive Manager or Department Head (generally but not exclusively from an operational department
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Other Terms:
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Assistant Manager
EAM
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for graduates
